Terms and conditions of sale

Introduction:

Archii by Frie Trading I/S is owned & operated by:

Frie Trading I/S
Åsvej 20
DK-2680 Solrød Strand

Central Business Register number (CVR): 26183073

Phone: +45 70232021
E-mail: mail@frietrading.dk

Our mailing address is as follows:

Frie Trading I/S
Drejergangen 5
DK-2690 Karlslunde

These terms and conditions of sale and delivery apply to the purchase of products on takeme.dk for delivery in Denmark, Norway and EU countries, with the exception of the Faroe Islands and Greenland unless otherwise expressly agreed.

Ordering & payment:

Takeme.dk is open 24 hours a day, and you are therefore almost always able to place an order. However, we may occasionally close the shop for maintenance. You are only able to make purchases when the shop is open and accessible.

In order to place an order on Takeme.dk, you must be at least 18 years old and possess a valid payment card that we accept or MobilePay. However, if you have not yet turned 18, you can still purchase products if you have obtained your guardian’s consent or otherwise have a legal right to make the purchase.

To make a purchase, you must select the products you wish to purchase and add them to your “shopping basket”. You can amend the contents of your shopping basket right up until the moment you place your order, and you can always check the contents of your shopping basket and the price of the products.

Once you are ready to place your order, click on your Shopping Basket to proceed to a form where you must enter your name, address, e-mail address, telephone number, payment method and desired means of delivery.

You have the option to edit the contents of your shopping basket until you confirm your purchase by clicking the button “Order and pay”. Following that, your order will be transmitted to Takeme.dk.

We will only charge money from your card once your order has been shipped from our address.

Shipping cost & delivery:

We offer fast delivery via GLS Parcel Service or courier service. The delivery time is typically 1-2 days, not including weekends or public holidays.

A Take Me lamp (with packaging) weighs approximately 2-3 kg, and the shipping cost for this product is primarily calculated on the basis of its weight.

Shipping cost for addresses within Denmark:

1-5 kg, small package with delivery DKK 75 net

5-10 kg package with delivery DKK 95 net

10-15 kg package with delivery DKK 115 net

Shipping costs for Nordic countries & the EU: Please contact our customer service at mail@frietrading.dk for current rates/prices.

Shipping prices are subject to price adjustments by carriers.

Archii by Frie Trading I/S is not liable for any costs associated with delayed deliveries. This also applies to backorders, mistaken deliveries and faulty goods.

Receipt:

Upon receipt of your order, it is important that you immediately check whether it is intact. If the product or products have any errors & omissions or if you have any other complaints, please contact our customer service by e-mail at mail@frietrading.dk 

It is also important that you immediately check the product(s) for damage that has occurred in connection with the shipping and delivery. Damage caused by shipping and delivery should be reported no later than within 7 business days. You should therefore also remember to check your product(s) for any invisible defects, as you should notify Archii by Frie Trading I/S of such defects within those 7 business days. Failure to meet that deadline may result in the freight company refusing to process any complaints regarding shipping and delivery damage.

14-day right of cancellation:

When placing an order at takeme.dk, you usually have a 14-day right of cancellation. This means that you can inform us of your wish to cancel your purchase within 14 days and return the product to us. The right of cancellation period starts from the day you receive the product(s).

To properly exercise your right of cancellation, you must notify us unequivocally of your intent to do so no later than 14 days after your receipt of the product(s). You cannot cancel your purchase simply by refusing receipt without also clearly notifying us of your intent to cancel your purchase. You can use the cancellation form indicated below.

Returns:

If you choose to cancel your purchase, you must return your product(s) to the following address:

Frie Trading I/S
Drejergangen 5
DK-2690 Karlslunde
Att: RETURN

The product(s) must be returned in the same condition and quantity as upon receipt, which includes the original packaging. The original product packaging must be in a condition that makes it possible to resell the product, as the product packaging has value to the product given that the packaging contains usable information about use of the product (as well as product data), which is necessary information for other customers who purchase the resold product. We therefore recommend that you avoid adding tape or writing directly onto the packaging as well as stamps, postal/shipping labels, etc.

When returning a product, make sure that it is securely packaged, as you are liable for the package/items until we receive them. You should therefore save the postal receipt as well as the track & trace ID (if applicable).

Packages sent back as Cash on Delivery, postage free, without direct delivery, etc. will not be accepted.

We expect that you send the product(s) as soon as possible upon notifying us of your intent to cancel your purchase. You must return the products no later than 14 days after stating your intent to cancel your purchase. Please note: We do not accept Cash on Delivery packages.

You must include a copy of your order confirmation or some other form of documentation of your purchase in the package. Remember to fill out our return form.

You must pay for the expenses of returning a product when cancelling your purchase.

Refunds:

Once we have received the product(s), we will inspect their condition. If everything is in order, you will receive a refund for the amount you have paid us for the product(s), excluding delivery costs. Archii by Frie Trading I/S reserves the right to retain an amount that covers the cost according to the invoice you were issued.

The amount will be transferred to the same means of payment you used for your purchase no later than 14 days after you have informed us of your wish to return the product(s). The amount can be withheld until the product(s) have been received and inspected or we have received proof that the product(s) have been returned.

NOTE:

You may lose all or part of the purchase amount (decrease in value). This may occur if the value of the product has been impaired for one or several of the following reasons:

  • You have not simply tested, but used the product.
  • The product has been damaged while you were responsible for it.
  • You have handled the product in another manner than was necessary to determine the nature, qualities and functions of the product.
  • You have not followed the limitations of the right of cancellation arising from sealing, product type, etc.
  • The condition of the original packaging makes resale impossible.

Claims/complaints:

Your purchase is covered by the Danish Sale of Goods Act (including the provisions on lack of conformity) and gives you a two-year warranty. This means that you have the right to have a defective product repaired, replaced or refunded (fully or partially) depending on the specific situation. Of course, your claim must be warranted, and the lack of conformity must not have been caused by improper use of the product or other behaviour that led to the product getting damaged. You must raise your claim within a “reasonable time” after you have discovered the product defect. We recommend that you raise your claim as soon as possible, and no later than 2 months after discovering the defect.

You can raise a claim by contacting us by e-mail or phone: mail@frietrading.dk / +45 7023 2021 

You will then receive further instructions depending on the exact nature of your case.

The product must be sent to the following address:

Frie Trading I/S
Drejergangen 5
DK-2690 Karlslunde
Att: complaint

When returning the product, please be as detailed as possible in your explanation of the problem.

If the claim is warranted, we will naturally refund any reasonable freight charges you have incurred in sending the product back to us.

Remember that products must always be sent in secure and proper packaging and that you should get a shipment receipt, as you are liable for the package/items until we receive them. You should therefore save the postal receipt as well as information on shipping and delivery costs and the package’s track & trace ID (if applicable).

Please note: We do not accept packages sent with Cash on Delivery or the like.